RESOLVED FTP issue

Discussion in 'Help Desk' started by jfmherokiller, Jan 5, 2017.

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  1. jfmherokiller

    jfmherokiller New Member

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    does anyone know how to restart the ftp service if it gets killed? because im unable to access my server over filezilla without it.
     
  2. TheOneAndOnly

    TheOneAndOnly New Member

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    On your control panel, click on >File then >FTP File Access, in the top left of the page you will see >FTP Credentials, this is all the information you need to login

    if you still cant access your server after doing this, i would suggest submitting a ticket, but that can take a while to get a reply

    hope this helped you :)
     
  3. Clyv

    Clyv Member

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  4. jfmherokiller

    jfmherokiller New Member

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    well i tried that but can i submit a ticket if im not the one who created the server and am just an admin on it? because as far as i could tell i was unable to submit a ticket without the server owners help
     
  5. TheOneAndOnly

    TheOneAndOnly New Member

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    yes, the owner would have to come on here and submit the ticket @jfmherokiller
     
  6. jfmherokiller

    jfmherokiller New Member

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    ah ok thanks for letting me know ill mark this as resolved
     
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