Haven't recieved paid support?

Discussion in 'Help Desk' started by Connor Chatterjee, Jul 22, 2015.

  1. Connor Chatterjee

    Connor Chatterjee New Member

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    Hi, I paid an additional setup fee for my account for plugins that cost $15, however I have not received any support? Also I was an idiot and when I tried updating Spigot I deleted my Spigot.yml file. Is there any way you can reset it and fix it for me? Also can I have the plugins I requested via my ticket? Thanks you.

    Sorry for saying this so directly, I just feel distressed.
     
  2. jacksharkben

    jacksharkben Well-Known Member

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  3. Connor Chatterjee

    Connor Chatterjee New Member

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  4. jacksharkben

    jacksharkben Well-Known Member

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    This takes time to do they have to answer 800 tickets a day
     
  5. jacksharkben

    jacksharkben Well-Known Member

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    None of us are staff but some of us are trustworthy like me (staff @Nore) (staff@TylerB )@TechGGaming we can help you and you can look at my profile and see how many likes, dislikes and agree and disagree I have. I have had a server with mcprohosting.com for a while. Ip 162.244.166.161:42288
     
    #5 jacksharkben, Jul 22, 2015
    Last edited: Jul 22, 2015
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  6. Connor Chatterjee

    Connor Chatterjee New Member

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    Oh ok. Sorry. I will add you now. I need Spigot updated and plugins installed, Do you know who was meant to do that? As I paid for it/
     
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  7. ChrisC

    ChrisC Forum Moderator
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    Thanks Jack. But yer if you paid the plugin setup $15 if was we i would wait for them to do it.
     
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  8. jacksharkben

    jacksharkben Well-Known Member

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    All I'm doing is updating the server
     
  9. jacksharkben

    jacksharkben Well-Known Member

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    It will take some time for them to set up your plugin request
     
  10. Connor Chatterjee

    Connor Chatterjee New Member

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    Well, I am stuck. I need Spigot updated and also need the yml file re-added. Also I need someone to install the plugins. Why have I not received the support yet? Also am I meant to give console to people I don't know? :/
     
  11. jacksharkben

    jacksharkben Well-Known Member

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    I can update the server but for the plugins it is best to have mcprohosting.com do it
     
  12. jacksharkben

    jacksharkben Well-Known Member

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    Nothing is going to happen to your server it is just a simple server update
     
  13. Connor Chatterjee

    Connor Chatterjee New Member

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    Can you understand my worry? I am giving someone who is not affiliated with Mcprohosting console access because they said they can update? That seems potentially unsafe. No offence.
     
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  14. ChrisC

    ChrisC Forum Moderator
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    Jack is surely a person to trust. I have read most of his post on the forum and agree most what he do and does. He does very well
    With help others and glade to see him on this forum. No im not staff but hope to soon be as i have 2 weeks holiday coming soon. Hope to be join to team to help be the nunbers do to aquick respond to your tickets for support. I Usually dont bout that out there.
     
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  15. jacksharkben

    jacksharkben Well-Known Member

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    I get it I would Not give any one access to my server to the other way to do this is
     
  16. Connor Chatterjee

    Connor Chatterjee New Member

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    Ok, how o I add you? I clicked the link but don't know what to do next. Sorry I am a noob!
     
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  17. jacksharkben

    jacksharkben Well-Known Member

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  18. Connor Chatterjee

    Connor Chatterjee New Member

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    Ok, so because my world is new I just reset. I made it a vanilla 1.8.7 server then set back to a Spigot 1.8,7 server. I think that also reinstated the Spigot.yml file? I am not sure. Should I still give you console? Would that be easier? Or can you talk me through it?

    (I really appreciate the help, thanks!)
     
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  19. jacksharkben

    jacksharkben Well-Known Member

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    It would be easier if you give me access to it and all I need is admin
     
    #19 jacksharkben, Jul 22, 2015
    Last edited: Jul 22, 2015
  20. Connor Chatterjee

    Connor Chatterjee New Member

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    I don't have multicraft. Can I not add you via mcprohosting
     
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