PENDING Login Help

Discussion in 'Help Desk' started by Herpin Solo, Jun 2, 2019.

  1. Herpin Solo

    Herpin Solo New Member

    Joined:
    Jun 2, 2019
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    I cannot seem to login to the MCProHosting account at server purchase (details invalid). I also cannot log into the Client Area. I have checked my email and password yet this keeps happening. When I try to reset my password it says that my email is not recognised. I am unsure what to do. I have sent a support ticket but have not yet received any confirmation that it has been sent. I was not sent an email confirming my MCProHosting account, nor any emails from MCProHosting except from the forum confirmations. Finally, when I try to log in using my email, it says that my details are invalid, but I can apparently log in to the Control Panel with my username. I need your help in solving this.
     
  2. Kevin L

    Kevin L Support Coordinator
    Administrator

    Joined:
    Feb 5, 2014
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    Hey Herpin!

    I am so sorry to hear that these issues are occurring!
    I would like our Password and Logins team to look into your account and help you with recovering it!

    To do that, please submit a ticket here:
    https://clients.mcprohosting.com/submitticket.php?step=2&deptid=16

    A member of Password and Logins will respond shortly to help you with recovering and accessing your client area account once again!
    If you're unable to get assistance, please respond and I will do my best to help you further!

    Best Regards,
    Kevin L.
     

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