PENDING My Server Was Terminated, Can I Still Get It Back?

Discussion in 'Help Desk' started by jmancox330, Jan 5, 2019.

  1. jmancox330

    jmancox330 New Member

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    Hello. After about 1-2 months I think of not paying for my server, It was terminated. I just paid, is there a way to get it back?
     
  2. Kevin L

    Kevin L Client Relations Coordinator
    Administrator

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    Hey jmancox330!

    We store files of canceled and terminated servers for at least one year, so we do possibly have your server files in our backend!
    Our Restorations team can help you with this! Please submit a ticket to our Restorations team here.

    If you happen to run into any issues, let me know and I will do my best to help you!

    Best Regards,
    Kevin L.
     
  3. jmancox330

    jmancox330 New Member

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    I already sent a ticket, hopefully I get it back, I'm worried.
     
  4. Kevin L

    Kevin L Client Relations Coordinator
    Administrator

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    Hey jmancox330!

    I am so sorry you're worried! Rest assured, our team is going to help you!

    If you do not receive a response in a reasonable time frame, please send me a private message and I will help you further!

    Best Regards,
    Kevin L.
     

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