RESOLVED Need help with support ticket

Discussion in 'Help Desk' started by a2history, May 9, 2017.

  1. a2history

    a2history New Member

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    Hi,

    I'm in the process of changing the server we have from the original owner to me. In the process, I seem to have messed up the password to get onto the support site. I can get on the Control Panel, no problem; when I try to get to the support area, I cannot log in with the same credentials. Since I cannot get onto the support area, I cannot contact a staff to help with this. How do I resolve this dilemma?
     
  2. a2history

    a2history New Member

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    BTW, to clarify: I am able to log into multicraft.mcprohosting but not into clients.mcprohosting.
     
  3. a2history

    a2history New Member

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    NVM, I was able to get the password reset to work, with the help of the former owner. We good now.
     
  4. joker15x

    joker15x Member

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    If this is fixed, please change the tag of this thread to Resolved.
     
  5. a2history

    a2history New Member

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    And that's done how... ?
     
  6. joker15x

    joker15x Member

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    Click Thread Tools > Edit Title > Change Prefix
     
  7. a2history

    a2history New Member

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    Thanks, got it fixed. New here, didn't know how that worked.
     

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