PENDING Server Closed

Discussion in 'Help Desk' started by Deathrohk, May 12, 2019.

  1. Deathrohk

    Deathrohk New Member

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    My server just shut down randomly without me doing anything. Is this normal? Is it just maintenance? It then says Server has been Closed.
     
  2. Kevin L

    Kevin L Support Coordinator
    Administrator

    Joined:
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    Hey Deathrohk!

    I am so sorry to hear that this issue is occurring!
    We would love to investigate this further!

    Please private message me with your account email address and server IP address.
    I can then look up your account and server to see why your server went offline.

    We look forward to hearing from you!

    Best Regards,
    Kevin L.
     
  3. Kevin L

    Kevin L Support Coordinator
    Administrator

    Joined:
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    Hey Deathrohk!

    Thank you for sending that information over!

    Reviewing your server, it looks like a chunk loading related issues caused your server to crash.
    This is likely a problem with the modpack you're using.

    I would recommend contacting our Live Chat team or submitting a ticket to our modpacks department.
    They can review the crash reports in your server's FTP more closely and find a solution to resolve this issue!

    Please let us know if you have any further questions!

    Best Regards,
    Kevin L.
     

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