Server not Created

Discussion in 'Help Desk' started by matteo27, Jun 20, 2019.

  1. matteo27

    matteo27 New Member

    Joined:
    Jun 20, 2019
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    I just bought a package hoping it would be activated instantly, even recieved the payment invoice but my account is not yet active.

    I've pinged the guys at the live chat but they said they couldn't do anything other than to ping someone else to have a look at it.

    It's already been 1 hour since I opened the support ticket and I still haven't heard anything. I hope that I won't have to wait for over 24 hours as I will also have to ask for a refund.
     
  2. Kevin L

    Kevin L Support Coordinator
    Administrator

    Joined:
    Feb 5, 2014
    Messages:
    325
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    Hey Matteo!

    I am so sorry you experienced these issues!
    If your server still hasn't been created, please send me a private message with your account email address I will investigate your account further!

    I look forward to hearing from you!

    Best Regards,
    Kevin L.
     

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