RESOLVED Submitting a ticket

Discussion in 'Help Desk' started by Weasel Beans, Dec 7, 2018.

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  1. Weasel Beans

    Weasel Beans New Member

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    I recently had my villager plan canceled so I could get a more reliable payment method, and now that I have I need to ask for a restoration of the files that I had as I did not back them up to my computer. The knowledgebase says to "submit a support ticket with our Restoration department", but whenever I go to https://clients.mcprohosting.com/submitticket.php, the only thing I get is a search bar to search the knowledgebase, which tells me to submit a ticket. Is there something wrong or am I missing something?

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  2. Kevin L

    Kevin L Support Coordinator
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    Hey Weasel!

    We would love to assist you with this! To get past this question area, search for your question and if you do not see the help you need or need to submit a ticket instead, press "No" next to "Did any of these articles solve your problems?"

    This will allow you to proceed past the question area to submit a ticket.
    Alternatively, here is a link to where you can submit a ticket to our Restorations team!

    If you run into any further issues, please let us know and we would love to help you! :)

    Best Regards,
    Kevin L.
     
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